I go to my meeting as quickly as I can in order to be on time knowing that I can trust my colleagues from the wholesale store to know best how to deal with customer service and how to keep waiting times for customers as short as possible.

I will adress the situation I've observed directly with the store manager and draw his attention to it. I might be able to support him with a constructive solution. After that we will look into the monthly figures.

The best will be for me to lend a hand myself. I try to reassure customers by talking to them, letting them know that someone is taking care of opening additional tills. Then I look for an employee of the store and ask him to open more tills immediately.

As we want our customers to always be at the centre of our attention, I postpone my initial concern. It is of top priority now to find a comprehensive solution for this problem. Discussing the monthly figures isn't all that important now.